Your Privacy Choices
Last updated: April 2026
Haus Duchess ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us at hausduchess.com.au.
By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit or make a purchase from hausduchess.com.au, we collect:
- Contact information: name, email address, phone number
- Billing and shipping address
- Payment information (processed securely — we do not store full card details)
- Order history and purchase behaviour
- Device and browser information (collected automatically via cookies)
- Communications you send us (emails, contact form submissions)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations, shipping notifications, and tracking updates
- Respond to your enquiries and provide customer support
- Send marketing emails (only if you have opted in — you can unsubscribe at any time)
- Improve our website and understand how customers interact with it
- Comply with legal obligations
We will never sell your personal information to third parties.
3. How We Share Your Information
We share your information only as necessary to operate our business:
- Shopify — our ecommerce platform processes and stores your order data. Shopify is compliant with the Australian Privacy Act. See their privacy policy at shopify.com/legal/privacy.
- Klaviyo — we use Klaviyo for email marketing. If you opt in to receive marketing communications, your email address and purchase data will be shared with Klaviyo. You can unsubscribe at any time.
- Afterpay / Zip / Klarna — if you choose a Buy Now Pay Later option at checkout, your information is shared with the relevant provider. Their own privacy policies apply.
- Shipping carriers — your name and delivery address are shared with our shipping partners to fulfil your order.
- Payment processors — payment information is processed securely by Shopify Payments or your chosen provider. We do not store your full card details.
4. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site.
- Essential cookies — required for the website to function (e.g. maintaining your cart)
- Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — used to deliver relevant advertising (e.g. Meta Pixel for Facebook and Instagram ads)
You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order data is retained for a minimum of 7 years in accordance with Australian tax law.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au)
To exercise any of these rights, contact us at info@hausduchess.com.au.
7. Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption (HTTPS) and our ecommerce platform maintains industry-standard security practices.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. Instagram, Afterpay). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@hausduchess.com.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Contact Us
For any questions about this Privacy Policy or how we handle your personal information:
Haus Duchess
Email: info@hausduchess.com.au
Website: www.hausduchess.com.au
For privacy complaints:
Office of the Australian Information Commissioner
Website: oaic.gov.au | Phone: 1300 363 992