Shipping
Please see below for our shipping information. We'll keep you up to date with your tracking number once your order has shipped.
Australian Shipping
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
|
Standard Shipping *During sale periods dispatch may be delayed by 5–7 business days |
Metro areas: 3–5 business days Regional areas: 5–7 business days Estimated delivery time excludes weekends |
FREE on orders over $250 AUD $9.99 on orders under $250 AUD |
|
Express Shipping *During sale periods dispatch may be delayed by 5–7 business days |
Metro areas: 1–2 business days Regional areas: 2–4 business days Estimated delivery time excludes weekends |
FREE on orders over $300 AUD $12.95 on orders under $300 AUD |
*All delivery times are indicative via our shipping partners.
Due to the fast turnaround time of our orders, any address changes, order cancellations or amendments can only be done within 30 minutes of the order being placed. If this time frame has passed, please wait for the order to be shipped and contact the carrier directly to request a redirection.
International Shipping
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| New Zealand: Express shipping | 2–5 business days |
FREE on orders over $350 AUD $35 AUD on orders under $350 AUD |
| South America & Middle East: Express shipping | 3–5 business days | $50 AUD |
| Asia, Canada & Europe: Express shipping | 3–5 business days | $50 AUD |
| Africa, Caribbean, Pacific Islands: Express shipping | 3–5 business days | $90 AUD |
*All delivery times are indicative via our shipping partners.
*During sale periods dispatch may be delayed by 3–5 business days.
Due to the fast turnaround time of our orders, any address changes, order cancellations or amendments can only be done within 30 minutes of the order being placed. If this time frame has passed, please wait for the order to be shipped and contact the carrier directly to request a redirection.
Track Your Order
Once your order is shipped from our warehouse, you will receive an email notification with a tracking number.
| Region | Shipping Partner | Tracking |
|---|---|---|
| Australia | Australia Post | Track My Order |
| New Zealand | DHL | Track My Order |
Duties and Taxes
Duties and taxes (if applicable) are calculated at checkout to ensure your package gets to you as quickly as possible. Duties and taxes are non-refundable once your order has shipped.
45 Day Returns
We want you to love every piece. If it's not quite right, you have 45 days to return full-price items. Items must be returned in their original condition — unworn, unwashed, and with all tags attached.
For full details visit our FAQs page or email us at info@hausduchess.com.au
Discreet Packaging
All Haus Duchess orders are shipped in plain, unmarked packaging. There is no branding visible on the outside of the parcel — your privacy is our priority.
Contact Us
Have a question about your order? We're here to help.